Is this MainStay Suites Mackay pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at MainStay Suites Mackay?

Check-in time for MainStay Suites Mackay starts counting from 2:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the MainStay Suites Mackay have a swimming pool?

Yes, this MainStay Suites Mackay has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in MainStay Suites Mackay?

Best-rates for the MainStay Suites Mackay starts from $140 per night with includes Laundry, Parking, Designated Smoking Area, Wheelchair Accessible, Ocean View, Fireplace/Heating, Internet, Kitchen, Guest Services, Breakfast, Pet Friendly, View, Oceanfront, Accessibility, Security/Safety, Barbecue/Outdoor Cooking, Air Conditioner, Pool, Balcony/Terrace, Business Services, Restaurant, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is MainStay Suites Mackay a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the MainStay Suites Mackay wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the MainStay Suites Mackay is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the MainStay Suites Mackay?

Based on the information reported by the owner or manager, the MainStay Suites Mackay indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for MainStay Suites Mackay?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

MainStay Suites Mackay | Hotel in Mackay

| 8.8 (92 Reviews) | Pet Friendly 3 Bathrooms 14 Guests

Hotel in Mackay

Located in Mackay and with Mackay Entertainment & Convention Centre reachable within a 7-minute walk, MainStay Suites Mackay provides express check-in and check-out, non-smoking rooms, an outdoor swimming pool, free WiFi throughout the property and a restaurant. Built in 2009, this 4-star hotel is within 1.9 miles of BB Print Stadium Mackay and 4.4 miles of Mackay Marina. Private parking is available on site. The hotel has a sun terrace. Mackay Marina is 4.5 miles from MainStay Suites Mackay, while Mackay Harbour is 4.5 miles away. Mackay Airport is 1.9 miles from the property.

MainStay Suites Mackay is located in Mackay.

This 97 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: View, Oceanfront, Accessibility, and several others. This is a 5 star rated property and has over 92 reviews with the average score of 8.8 . Coming to Mackay and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 97 Bedrooms Hotel if you want to learn more about this place in Mackay. These details are authentic, as they are provided by our partner, booking.com.

This MainStay Suites Mackay in Mackay is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “MainStay Suites Mackay”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Security/Safety

Business Services

Fireplace/Heating

Restaurant

Guest Services

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Breakfast

Restaurant

Parking

Parking garage

Accessible parking

Private Parking

Parking

Parking on site

Accessibility

Raised toilet

Wheelchair accessible

Lowered sink

Toilet with grab rails

General

Elevator

Smoke-free property

Pet friendly

Facilities for disabled guests

Non-smoking rooms

Air conditioning

Safe

Wifi in all areas

Designated smoking area

Soundproof rooms

Family rooms

Heating

Guest Services

Vending machine (drinks)

Grocery deliveries

Baggage storage

Ironing service

Express check-in/out

Vending machine (snacks)

Laundry

Meeting/Banquet facilities

Daily housekeeping

Dry cleaning

Fax/Photocopying

Invoice provided

Internet

Internet

Wifi

Free Wifi

Outdoors

BBQ facilities

Sun deck

Outdoor pool (year-round)

Outdoor furniture

Outdoor pool

Security/Safety

Security alarm

Fire extinguishers

Key access

Key card access

Smoke alarms

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Physical distancing in dining areas

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Process in place to check health of guests

Hand sanitizer in guest accommodation and common areas

Face masks for guests available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

First aid kits available

Physical distancing rules followed

Contactless check-in/out

Cashless payment available

Spa

Saltwater pool

Swimming pool

Shallow end

Beach chairs/Loungers

Fenced pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Payment Policy

Credit card required

Pet Policy

Pets are allowed and charges may apply.

Please note that there is a 1.5% charge when you pay with an american express or diners club credit card, please note housekeeping service is not included on sundays or public holidays.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, this property does not accommodate bachelor(ette) or similar parties.

Reviews

Value for money:

7.86

Location:

9.26

Staff:

8.96

Facilities:

8.64

Comfort:

8.65

Cleanliness:

8.85

Jacinda

Dec 8, 2025 08:00:00 AM

Review Score: 9

Australia

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Very comfortable stay. Pet friendly.

Negative: Price is a bit high.

Summary: Very comfortable stay that is also pet friendly.

See All Reviews

Room Arrangement

Room Info	Facilities
Two Bedroom Interconnecting Accessible Residence Room Type: Quad 2 King bed(s) Bed
One Bedroom Residence Room Type: Apartment 1 King bed(s) Bed
Two Bedroom Residence Room Type: Suite 2 King bed(s) Bed
Studio Residence Room Type: Double 1 King bed(s) Bed
One Bedroom Accessible Residence Room Type: Apartment 1 King bed(s) Bed